Public and External Stakeholder Engagement


Public and external stakeholder engagement and collaboration has proved fundamental in ensuring the smooth delivery of construction projects, in particular those affected directly by the project itself. This is one of the more challenging areas of which we pride ourselves in working in, as previous experience shows us that often it is difficult to negotiate and maintain external stakeholder satisfaction when the disruption of the project is directly affecting persons or organisations.

Whether its obtaining planning, access or consents, early engagement followed with regular integral, transparent communication has been at the forefront of our ethos. We aim to steer away from over-promising and under-achieving but, instead, replace with positive negotiations and attitudes which includes giving back to the community and developing suitable commitments within satisfactory timescales, often communicating change as early as possible.

Lady leading a meeting about building project planning consultation


External stakeholder engagement is the process of building relationships and communicating with individuals or organizations outside of your company who have a vested interest in your business. This can include customers, suppliers, partners, government agencies, and the general public.

There are many benefits to external stakeholder engagement, including:

  • Improved decision-making: By engaging with external stakeholders, you can gain a better understanding of their needs and concerns. This information can then be used to make more informed decisions about your project.
  • Increased innovation: When you engage with external stakeholders, you can tap into their expertise and ideas. This can help you to come up with new and innovative methods for project delivery.
  • Enhanced reputation: When you show that you are committed to engaging with external stakeholders, you build trust and goodwill. This can lead to a positive reputation for your business, which helps build support, attract partners, and investors.
  • Reduced risk: By engaging with external stakeholders, you can identify and mitigate potential risks. This can help you to avoid costly problems down the road.
  • Increased compliance: By engaging with external stakeholders, you can ensure that you are meeting their needs and expectations. This can help you to avoid regulatory violations and other compliance issues.

Overall, external stakeholder engagement is a valuable tool that can help you to improve your business in a number of ways. If you are not already engaging with external stakeholders, we encourage you to start. You may be surprised at the benefits that you experience.

Here are some specific examples of how external stakeholder engagement can benefit businesses:

  • A company that is working on a new development or project can engage with potential customers to get their feedback on the design and features. This can help you ensure and development or project has a high chance of success. 
  • A company that is planning a new expansion can engage with local residents to get their input on the project. This can help the company to avoid potential conflicts and build support for the expansion.
  • A company that is facing a crisis can engage with the media and other stakeholders to communicate its side of the story. This can help to mitigate the damage to the company’s reputation.

No matter what your project is, there are likely external stakeholders who can benefit you. By taking the time to engage with them, you can improve your decision-making, boost your innovation, enhance your reputation, and reduce your risk. 

Addison IPD have vast experience in stakeholder engagement and can help, no matter what stage your project is. 


Setting up and building those key relationships is instrumental in the success of a project as its generally the external constraints that can cause issues for the scheme. Examples of organisations and stakeholders we have had positive experiences of working with are as follows:

  • EA
  • General public
  • Utilities and service providers
  • Local Authorities
  • Department for Transport
  • Natural England
  • Parish Councils
  • Local MP’s
  • Schools and local businesses
  • Highways England
  • Network Rail
  • Landowners and farmers
  • Office for Nuclear Regulation
engaging external stakeholders

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Public & External Stakeholder Engagement

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